Error when Scanning
If the user gets this error when trying to scan a document, they will need to have their IT department reinstall the scanning software.
- IT will need to log in to their computer > uninstall Citrix > run the cleanup software > reboot > reinstall Citrix.
- Once installed, check that it is the latest version of Citrix. Once they complete those steps, the user doesn't have the issue anymore.
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